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1. Do your products have quality certifications?
Answer: Yes, our products are certified with ISO9001, CE, etc., ensuring they meet international quality standards.
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2. What is your minimum order quantity (MOQ)?
Answer: Our MOQ is 50 pcs, but for first time customers, we can be flexible based on your needs.
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3. Do you offer customization services?
Answer: Yes, we support customization, including size, color, packaging, and more. Specific requirements can be further discussed.
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4. What is your delivery time?
Answer: The delivery time for standard products is 15-20 days, while customized products may take 20-25 days, depending on the order quantity.
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5. How do you ensure product quality?
Answer: We have a strict quality control process from raw material procurement to production and packaging. Each batch of products is inspected, and we provide inspection reports.
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6. What payment methods do you accept?
Answer: We accept various payment methods, including T/T, L/C, PayPal, and more. Specific terms can be negotiated based on your needs.
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7. How do you handle product issues?
Answer: We offer a 2-year warranty. If there are any quality issues, we will provide timely replacements, refunds, or repairs.
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8. Who covers the shipping costs?
Answer: Shipping costs depend on the trade terms (EXW, FOB, CIF, etc.) and will be clearly stated in the contract.
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9. Do you have products in stock?
Answer: Yes, some products are in stock and can be shipped immediately. If not in stock, we will arrange production and delivery based on the production cycle.
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10. How can I contact you for more information?
Answer: You can reach us via Alibaba Chat, email, phone, or our online contact form. Our customer service team will respond promptly.
